1. Introduction

Anchor of Hope organization CBO is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with the Kenya Data Protection Act, 2019 and other applicable laws.

This Policy applies to all users of our website and services related to:

• Drugs, alcohol, and betting addiction support
• Family and relationship conflict resolution
• Life coaching and skills development
• Guidance and counselling
• Youth empowerment initiatives

2. Legal Basis for Processing Personal Data

We collect and process personal data lawfully, fairly, and transparently in accordance with:

• Article 31 of the Constitution of Kenya (Right to Privacy)
• Data Protection Act, 2019
• Data Protection (General) Regulations, 2021

Our legal basis for processing may include:

• Your consent
• Performance of a contract or service
• Compliance with a legal obligation
• Legitimate interests pursued by us or a third party

3. Information We Collect

We may collect and process the following types of personal information:

• Personal Identification Information: Name, gender, date of birth, contact details (email, phone number).
• Sensitive Information: Information relating to addiction, mental health, family issues, or counselling sessions (with your consent).
• Technical Information: IP address, browser type, device information, and website usage data.
• Communication Records: Messages, emails, or inquiries you send to us.

We do not collect personal data without your knowledge or consent.

4. How We Collect Information

We collect information in the following ways:

• Directly from you when you:
  • Fill out a form or questionnaire
  • Subscribe to our newsletter or services
  • Book or attend counselling or coaching sessions
• Automatically through cookies or similar technologies on our website (e.g., analytics tools).
• From third-party referrals (only with your consent).

5. Use of Personal Information

We use your personal data to:

• Provide counselling, coaching, and support services
• Improve and personalize our services and communication
• Contact you with updates, newsletters, or service information
• Respond to inquiries, concerns, or requests
• Comply with legal and regulatory requirements

6. Data Sharing and Disclosure

We respect your privacy and will not sell or rent your data. We may share your data with:

• Licensed and authorized counsellors, coaches, or support personnel (on a strict need-to-know basis)
• Regulatory authorities if required by law
• Third-party service providers (e.g., IT support, analytics, email services) who are bound by confidentiality agreements

All third parties are required to implement adequate data protection measures.

7. Data Retention

We will retain your personal data only as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal or regulatory requirements
• Resolve disputes or enforce agreements

When data is no longer needed, it will be securely deleted or anonymized.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access or disclosure
• Accidental loss or destruction
• Misuse or alteration

These measures may include encryption, secure servers, firewalls, and restricted access protocols.

9. Your Rights as a Data Subject

In line with the Kenya Data Protection Act, you have the right to:

• Be informed about how your data is collected and used
• Access your personal data
• Request correction or deletion of your data
• Withdraw consent at any time (without affecting past processing)
• Object to or restrict processing of your data

To exercise these rights, contact us at: info@anchorofhopecbo.com

10. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and collect website usage statistics.
You can control cookie settings in your browser. By continuing to use our site, you consent to the use of cookies in accordance with this policy.

11. Children’s Privacy

We are committed to protecting children’s privacy.

• Services to minors (below 18 years) require parental or guardian consent.
• We do not knowingly collect personal data from minors without appropriate consent.

12. International Data Transfers

Where applicable, if personal data is transferred outside Kenya, we ensure that appropriate safeguards are in place to protect your information in line with the Data Protection Act and relevant regulations.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The updated version will be posted on our website with the new “Last Updated” date. Continued use of our services constitutes acceptance of any changes.

14. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact:

Anchor of Hope cbo
Email: info@anchorofhopecbo.com
Phone: +254794689465
Address: Tumaini house, Moi Avenue Street, Nairobi
Website: https://anchorofhopecbo.com

You may also contact the Office of the Data Protection Commissioner (ODPC):

• Website: https://anchorofhopecbo.com